Frequently Asked Questions

StuffYourMomHates.com is your new favorite comic book and collectible shop. We specialize in comics, omnibuses, and graphic novels, plus some PC gaming gear and toys — basically all the stuff your mom told you not to waste money on. But this stuff is important to YOU.

Yep — almost anywhere comics can survive the trip. Shipping rates and delivery times are calculated and shown at checkout based on your destination.

U.S. orders typically arrive in 3–7 business days (may vary with release dates and carrier conditions).
International orders vary widely depending on location, customs, and carrier — anywhere from 7 days to 4+ weeks.

There's no free shipping threshold. Standard shipping — USPS Ground Advantage — is capped at $10.00 per shipment, no matter how many books are in it.

Upgraded services (Priority Mail and anything faster) are not capped. On those you pay the actual rate.

Shipping is charged on every shipment. If your order ships in two parts, each part is its own shipment with its own $10 cap.

Your whole order ships together, once the last advance order arrives. One shipment, one shipping charge.

If you'd rather not wait, request an invoice from your Pull List and we'll send what's in stock now. That's one shipment and one shipping charge — and when the rest of your books arrive, that's a second shipment and shipping is due again.

Waiting for the complete order is always the cheaper option. Splitting is there for when you want something now and think it's worth the second charge.

Once your order ships, you'll receive an email with a tracking link. Tracking info also appears in your account dashboard under Order Status.

If you don't see the email, check your spam folder. If it's not there either, contact us with your order number and we'll get you sorted.

Once a package is marked delivered by the carrier, it's officially out of our hands. Here's what to do:

1. Check around your address — porch, mailbox, neighbors, building manager.
2. Wait 24–48 hours. Carriers occasionally mark items delivered before they actually arrive.
3. File a missing-mail claim with the carrier directly (USPS, UPS, etc.). They are responsible for the package from the moment they accept it.

SYMH is not responsible for packages confirmed delivered by the carrier. We will absolutely help you navigate the claim process — but the official claim must be filed with the carrier.

International buyers are responsible for any customs fees, import duties, VAT, or other charges imposed by their country. These are not included in shipping costs and are collected by your local carrier or customs office at the time of delivery.

We mark packages accurately on customs forms — falsifying values is illegal and not something we'll do. If a package is held, seized, returned, or destroyed by customs, refunds (minus shipping costs already paid) are issued only if and when the package is returned to us in original condition.

We take credit/debit cards, Shop Pay, Google Pay, Apple Pay, and Bitcoin. If it spends, we probably accept it.

Prices, promotions, and discount codes are subject to change without notice. The price you pay is the price displayed at checkout when you complete your order.

If a pricing error appears on the site (typo, system glitch, etc.), we reserve the right to cancel and refund the affected order before shipping.

In-stock orders are processed and shipped within 1–2 business days. Advance orders are invoiced when your books are inbound to the shop — usually about a week before they land — and ship once the invoice is paid.

Orders containing a mix of in-stock and advance-order items hold and ship together by default. Want the in-stock items sooner? Request an invoice from your Pull List — that creates a second shipment, and shipping is charged on each one.

If your order hasn't shipped yet, contact us as fast as you can with your order number — we'll do our best to update or cancel it.

Once a tracking number is generated, the order is considered shipped and we can no longer make changes. Sorry — once the books leave us, the multiverse takes over.

Contact us immediately. We can't update the address, but may be able to find a work around. If a tracking number has been generated,it may be too late.

If a package is returned to us due to an incorrect address provided at checkout, the buyer is responsible for the cost of reshipping. Refunds for returned-undeliverable orders will be the order total minus original shipping and a 15% restocking fee.

Always double-check your shipping address before placing your order.

Your order has been received but not yet packed or shipped. We may be gathering items, waiting on advance orders, or preparing your shipment. This is the normal first state of every order.

Your order has been viewed and is actively being processed. We may be awaiting advance orders or transfers, prepping incoming items for shipment, etc. Tracking will be added once all items have arrived.

If you'd like the in-stock part sooner, request an invoice from your Pull List. Shipping is charged on each separate shipment.

Your shipping label is printed and waiting for carrier pickup. Tracking may show 'Label Created' until the post office scans the package — updates generally appear within 48 hours of label creation.

Your order has shipped! 🚚 Tracking will continue to update as the carrier moves the package toward you.

Your order is temporarily paused. Common reasons:

• You requested an address change
• Your order has an advance order or restock item still pending arrival
• We reached out to you and are awaiting a response
• We need clarification before shipping (payment hold, address verification, etc.)

Check your email — we likely sent a message about it. Reply quickly to keep things moving.

You must create an account or log in to see your full order history, status updates, and tracking inside your customer dashboard. It also lets you manage subscriptions, save addresses, and check out faster.

An advance order is a book that hasn't been printed yet. You're reserving your copy months before it ships, which is how we make sure it gets ordered from the distributor with your name on it.

Every advance order shows its expected arrival date. Those dates come from the publisher and can move — comics schedules slip. If a date changes, your reservation moves with it.

Browse the Advanced Ordering catalog and hit RESERVE on upcoming comics — no payment up front. Reservations land on your Pull List, where you can review or remove them until each item's lock: 9 PM ET the night before its final order cutoff (FOC). At lock we commit your copies with our distributors — after that it's a done deal. You're invoiced when your books are inbound to the shop — usually about a week out — and once paid they ship bagged + boarded. Online only — no in-store pickup at this time.

No. Placing an advance order costs you nothing at checkout.

Two exceptions, taken at the time you reserve: items priced $50 or more require a 50% deposit, and having 10 or more units on reserve requires a one-time $25 deposit. Deposits are held against your order — not store credit — and come off what you owe when you're invoiced.

Yes — 15% off every advanced order and subscription of 4 or more books, applied automatically. No codes, no hoops. Reservations of 1–3 books are always welcome at cover price.

Discount codes apply to in-stock purchases only — advanced orders and subscriptions already include their program discount.

Advanced ordering unlocks after your first regular purchase. When you reserve, we're committing real money to distributors on your word — grab something from the shop first and reserving unlocks automatically.

Change or remove anything in Pending Transport on your Pull List until it locks; after lock, our distributor order is placed and can't be changed. If a book arrives damaged, we don't offer replacement copies — we issue a refund for the affected item instead.

Nearly always — but not unconditionally. A reservation is a request we carry to our distributors on your behalf, and a few things can stop it from landing:

• A title doesn't draw enough total orders for us to meet the distributor's minimum, so we can't place it at all
• The publisher allocates, short-ships, or cancels the print run
• The book simply never reaches us

If we can't honor a reservation, it comes off your Pull List, any deposit held against it is refunded in full, and we'll tell you why. SYMH reserves the right to decline or cancel an advance order at any time, for circumstances both foreseen and unforeseen.

Publisher delays happen — comics get pushed by weeks or months, sometimes longer. We'll keep you updated, and your reservation moves to the new date automatically.

If a publisher cancels a title outright, the reservation comes off your Pull List and any deposit held against it is refunded. If you have other books waiting in the same order, tell us and we can ship what's in stock — that's a separate shipment, so shipping is charged again.

SYMH is not responsible for publisher delays, allocations, cancellations, or print-run changes — these are outside our control.

Items $50 and up take a 50% deposit. 10 or more items on reserve takes a one-time $25 deposit. That's it.

Your deposit is applied to your invoice when you complete your purchase. Cancel before the item's lock — 9 PM ET the night before its FOC — and it's refunded. After lock, your order is committed — no changes.

Pay when you're invoiced.

Invoices go out when your items are inbound to the shop — usually about a week before they land. Your Pull List shows each item's expected arrival date. Once the invoice is paid, your books ship.

We pack everything tight and safe in cardboard, but accidents happen during shipping. Here's how to report damage:

1. Photograph everything the same day of delivery. We need clear photos of the shipping package itself — the outside, including the label, and the inside — as well as the damaged book.
2. Email or text us within 48 hours with those photos and your order number.
3. We'll review it and make it right.

Photos of the damaged package are required. Carrier damage claims are built on them, and we can't file or honor a claim without them — so don't throw the box away until your claim is settled.

Damage claims submitted after 48 hours of delivery cannot be honored.

Sealed/unopened comics in their original condition can be returned within 14 days of delivery. Buyer is responsible for return shipping. A 15% restocking fee applies.

The following are final sale and cannot be returned:

• Advance orders
• Signed comics
• Variants removed from polybag
• Sale, clearance, or discounted items
• Subscription items already shipped

Comic covers can have minor variations between print runs, ink batches, and individual copies. Listing photos may show stock images or representative examples. Slight color, gloss, or ink-coverage differences are not considered defects and are not eligible for return.

CGC graded items are considered case-by-case, but generally we are not buying or trading at this time. We may add this in the future — keep an eye on the site.

Most products carry a limit of two per customer. It's there to stop bots and resellers from buying out a title before real customers get a shot at it.

Limits are set per product and can change without notice as demand changes. If you need more than the limit allows, contact us — that request goes to a person, which is exactly the point.

Often, yes. Contact us directly with what you need and we'll review it personally — genuine collectors and pull-list customers are usually approved. Resellers and obvious scalpers will be politely declined.

For upcoming titles, Advanced Ordering is usually the better route. Reserve what you want ahead of the release instead of racing a limit on release day.

Contact us first, before initiating any chargeback or payment dispute. We respond fast and resolve issues directly. Most billing problems are misunderstandings that can be cleared up in a 5-minute reply.

Chargebacks initiated without prior contact (also known as 'friendly fraud') will be contested with full transaction records, tracking, and shipping evidence.

Confirmed fraudulent chargebacks may result in: account termination, ban from future orders, and referral to small claims court or collections for the disputed amount plus fees.

Where applicable, SYMH also files a police report. A fraudulent chargeback is theft of merchandise, and we treat it that way.

If you have a real problem, please just message us — we genuinely want to fix it.

Yes. We reserve the right to refuse service, decline an advance order, cancel an order, or limit quantities at our discretion. Common reasons:

• An advance-order title doesn't draw enough total orders for us to meet the distributor's minimum
• Publisher allocation, short-shipping, or a cancelled print run
• Suspected bot, scalper, or reseller activity
• Pricing errors or system glitches
• Verifiable fraud indicators
• History of chargebacks or hostile behavior
• Out-of-stock items beyond what we can fulfill

We also reserve the right to cancel an order at any time due to circumstances both foreseen and unforeseen.

If we cancel your order, you'll receive a full refund to your original payment method, including any deposit held against it.

SYMH's maximum liability for any order is limited to the total amount you paid for that order. We are not responsible for indirect, incidental, or consequential damages including but not limited to: collector value loss, sentimental value, time spent, or future appreciation.

Once a package leaves our shop, delivery times depend on the carrier (USPS, UPS, etc.) and circumstances outside our control — weather, holidays, carrier strikes, customs, regional disruptions, etc.

SYMH is not responsible for shipping delays caused by carriers or events outside our control. Refunds are not issued for late delivery unless explicitly promised in writing.

We use the email address and phone number you provided at checkout. It's your responsibility to keep your contact info current in your account dashboard.

If we email you about an order issue and don't hear back within 2 days, the order may be cancelled and refunded minus any restocking fee.

We collect only what's needed to fulfill your order — name, address, email, and payment processing tokens. We don't sell, rent, or share your data with marketers.

For full details, see our Privacy Policy linked in the footer.

Easy — hit us up through our Contact Page. We usually reply within 24 hours (unless we're buried under new releases).

You can also reach us at 904-541-6187 by text message — fastest response.