Frequently Asked Questions

StuffYourMomHates.com is your new favorite comic book and collectible shop. We specialize in comics, omnibuses, and graphic novels, plus some PC gaming gear and toys — basically all the stuff your mom told you not to waste money on. But this stuff is important to YOU.

We're an independent retailer. No corporate buyer, no algorithm picking the front rack — just real pulls, packed and shipped from a small operation that cares about your books.

Yep — almost anywhere comics can survive the trip. Shipping rates and delivery times are calculated and shown at checkout based on your destination.

U.S. orders typically arrive in 3–7 business days (may vary with release dates and carrier conditions).
International orders vary widely depending on location, customs, and carrier — anywhere from 7 days to 4+ weeks.

Once your order ships, you'll receive an email with a tracking link. Tracking info also appears in your account dashboard under Order Status.

If you don't see the email, check your spam folder. If it's not there either, contact us with your order number and we'll get you sorted.

Once a package is marked delivered by the carrier, it's officially out of our hands. Here's what to do:

1. Check around your address — porch, mailbox, neighbors, building manager.
2. Wait 24–48 hours. Carriers occasionally mark items delivered before they actually arrive.
3. File a missing-mail claim with the carrier directly (USPS, UPS, etc.). They are responsible for the package from the moment they accept it.

SYMH is not responsible for packages confirmed delivered by the carrier. We will absolutely help you navigate the claim process — but the official claim must be filed with the carrier.

International buyers are responsible for any customs fees, import duties, VAT, or other charges imposed by their country. These are not included in shipping costs and are collected by your local carrier or customs office at the time of delivery.

We mark packages accurately on customs forms — falsifying values is illegal and not something we'll do. If a package is held, seized, returned, or destroyed by customs, refunds (minus shipping costs already paid) are issued only if and when the package is returned to us in original condition.

We take credit/debit cards, Shop Pay, Google Pay, Apple Pay, and Bitcoin. If it spends, we probably accept it.

Prices, promotions, and discount codes are subject to change without notice. The price you pay is the price displayed at checkout when you complete your order.

If a pricing error appears on the site (typo, system glitch, etc.), we reserve the right to cancel and refund the affected order before shipping.

Most orders are processed and shipped within 1–2 business days. Pre-orders and upcoming releases ship as soon as the publisher's release date is met and stock arrives.

Orders containing a mix of in-stock and pre-order items will hold and ship together by default unless you contact us to split the order (additional shipping applies).

If your order hasn't shipped yet, contact us as fast as you can with your order number — we'll do our best to update or cancel it.

Once a tracking number is generated, the order is considered shipped and we can no longer make changes. Sorry — once the books leave us, the multiverse takes over.

Contact us immediately. We can't update the address, but may be able to find a work around. If a tracking number has been generated,it may be too late.

If a package is returned to us due to an incorrect address provided at checkout, the buyer is responsible for the cost of reshipping. Refunds for returned-undeliverable orders will be the order total minus original shipping and a 15% restocking fee.

Always double-check your shipping address before placing your order.

Your order has been received but not yet packed or shipped. We may be gathering items, processing pre-orders, or preparing your shipment. This is the normal first state of every order.

Your order has been viewed and is actively being processed. We may be awaiting pre-ordered items or transfers, prepping incoming items for shipment, etc. Tracking will be added once all items have arrived.

Your complete order will ship in accordance with publisher release dates. If you'd like to split the order, contact us (additional shipping applies).

Your shipping label is printed and waiting for carrier pickup. Tracking may show 'Label Created' until the post office scans the package — updates generally appear within 48 hours of label creation.

Your order has shipped! 🚚 Tracking will continue to update as the carrier moves the package toward you.

Your order is temporarily paused. Common reasons:

• You requested an address change
• Your order has a pre-order or restock item still pending arrival
• We reached out to you and are awaiting a response
• We need clarification before shipping (payment hold, address verification, etc.)

Check your email — we likely sent a message about it. Reply quickly to keep things moving.

You must create an account or log in to see your full order history, status updates, and tracking inside your customer dashboard. It also lets you manage subscriptions, save addresses, and check out faster.

Absolutely. We carry upcoming comics, omnibuses, and reprints. Pre-orders are the best way to lock in your copy of a title before it sells out.

Check the PRE-ORDER page for current release windows and deposit policies.

Pre-orders ship as soon as the publisher's release date is met AND stock arrives at our shop — typically the same week, sometimes within 1–3 business days of release.

Publisher delays happen — comics get pushed by weeks or months, sometimes longer. We'll keep you updated and your order on hold for the new release date.

If a publisher cancels a title outright, we'll refund that item to your original payment method. If you've ordered other in-stock items alongside it, we can ship those separately if you prefer (additional shipping applies).

SYMH is not responsible for publisher delays, allocations, cancellations, or print-run changes — these are outside our control.

Pre-orders can be cancelled before the order enters fulfillment. Once we've ordered or received the item from the distributor, cancellation may not be possible.

Pre-order deposits on quantities greater than 2 of a single item are non-refundable as we order specifically for you.

Yes! Subscribe to your favorite ongoing comic series and save big. The more titles you subscribe to, the deeper the discount:

• 3 subscriptions → 10% off each issue
• 6 subscriptions → 15% off each issue
• 9 subscriptions → 20% off each issue
• 11+ subscriptions → 25% off each issue

Subscriptions are easy to manage in your account dashboard, and you'll never miss an issue. Perfect for pull-list fans.

Log into your account dashboard and click Subscriptions. From there you can pause, cancel, add titles, or update your payment method.

Cancellations take effect for the next unfilled issue. Issues already pulled and shipped cannot be cancelled.

If a series concludes or is cancelled by the publisher, we'll automatically remove it from your subscription list and notify you. Your discount tier will adjust based on remaining active subscriptions.

We pack everything tight and safe in cardboard, but accidents happen during shipping. Here's how to report damage:

1. Photograph the damage the same day of delivery — packaging exterior, interior, and the damaged item.
2. Email or text us within 48 hours with photos and your order number.
3. We'll work it out —

Damage claims submitted after 48 hours of delivery cannot be honored.

Sealed/unopened comics in their original condition can be returned within 14 days of delivery. Buyer is responsible for return shipping. A 15% restocking fee applies.

The following are final sale and cannot be returned:

• Pre-orders
• Graded slabs (CGC, CBCS, PGX)
• Signed comics
• Variants removed from polybag
• Sale, clearance, or discounted items
• Subscription items already shipped

Comic covers can have minor variations between print runs, ink batches, and individual copies. Listing photos may show stock images or representative examples. Slight color, gloss, or ink-coverage differences are not considered defects and are not eligible for return.

No — all graded slabs (CGC, CBCS, PGX) are final sale. Grades are determined by the third-party grading company. SYMH does not adjudicate grade disputes — those must be filed with the grading company directly.

If a slab arrives with a damaged case from shipping, see our damage policy and report within 48 hours.

CGC graded items are considered case-by-case, but generally we are not buying or trading at this time. We may add this in the future — keep an eye on the site.

Dear Customer,

We wanted to be upfront about this. To prevent bots and scalpers from buying up large quantities of items, we've introduced purchase limits on individual products.

Our main goal is to keep shopping fair and accessible for everyone — giving genuine customers a real shot at the items they want.

If you need more than the set limit allows, please reach out to us directly. We're happy to review your request and assist personally. You may also use our pre-order system to order larger quantities of upcoming titles — a deposit is requested on quantities greater than two.

Thank you for your understanding — we truly appreciate your support.

— SYMH Team

Yes — contact us directly with what you need and we'll review it personally. Genuine collectors and pull-list customers are usually approved. Resellers and obvious scalpers will be politely declined.

Contact us first, before initiating any chargeback or payment dispute. We respond fast and resolve issues directly. Most billing problems are misunderstandings that can be cleared up in a 5-minute reply.

Chargebacks initiated without prior contact (also known as 'friendly fraud') will be contested with full transaction records, tracking, and shipping evidence.

Confirmed fraudulent chargebacks may result in: account termination, ban from future orders, and referral to small claims court or collections for the disputed amount plus fees.

If you have a real problem, please just message us — we genuinely want to fix it.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion. Common reasons:

• Suspected bot, scalper, or reseller activity
• Pricing errors or system glitches
• Verifiable fraud indicators
• History of chargebacks or hostile behavior
• Out-of-stock items beyond what we can fulfill

If we cancel your order, you'll receive a full refund to your original payment method.

SYMH's maximum liability for any order is limited to the total amount you paid for that order. We are not responsible for indirect, incidental, or consequential damages including but not limited to: collector value loss, sentimental value, time spent, or future appreciation.

Once a package leaves our shop, delivery times depend on the carrier (USPS, UPS, etc.) and circumstances outside our control — weather, holidays, carrier strikes, customs, regional disruptions, etc.

SYMH is not responsible for shipping delays caused by carriers or events outside our control. Refunds are not issued for late delivery unless explicitly promised in writing.

We use the email address and phone number you provided at checkout. It's your responsibility to keep your contact info current in your account dashboard.

If we email you about an order issue and don't hear back within 2 days, the order may be cancelled and refunded minus any restocking fee.

We collect only what's needed to fulfill your order — name, address, email, and payment processing tokens. We don't sell, rent, or share your data with marketers.

For full details, see our Privacy Policy linked in the footer.

Easy — hit us up through our Contact Page. We usually reply within 24 hours (unless we're buried under new releases).

You can also reach us at 904-541-6187 by text message — fastest response.